Return & Refund Policy

At Laurent Sydney, we want you to be completely happy with your purchase. If something isn't quite right, we're here to help. Please read below for everything you need to know about returns and refunds.

---

1. Return Window

You have 30 days from the date you receive your order to request a return. Requests made after this period may not be accepted.

2. Condition of Items

We understand you may want to try your items out, so returns are accepted on products that have been worn or used, provided they are returned in good condition.

To qualify for a return, items must be:

• Clean and free from significant damage, stains, or odours
• Free from excessive wear or alteration
• Returned with all original tags and packaging where possible

We reserve the right to decline a return if an item is not in an acceptable, good condition.

3. How to Start a Return

To begin a return, please contact us at support@laurentsydney.com with the following:

• Your order number
• The item(s) you'd like to return
• The reason for your return

Once your request is reviewed and approved, we'll send you instructions on how and where to send your package.

4. Return Shipping

Return shipping costs are the responsibility of the customer unless the item arrived faulty, damaged, or incorrect. We recommend using a tracked shipping service, as we cannot be held responsible for returns lost in transit.

5. Refunds

Once we receive and inspect your returned item, we'll notify you of the outcome. If approved, your refund will be processed to your original payment method within 5–10 business days. Please note that your bank or card provider may require additional time to post the refund to your account.

6. Exchanges

If you'd like a different size, colour, or item, the fastest way is to return your original purchase for a refund and place a new order. If you'd prefer a direct exchange, contact us and we'll do our best to arrange it based on availability.

7. Faulty or Incorrect Items

If you receive an item that is faulty, damaged, or not what you ordered, please contact us immediately at support@laurentsydney.com. We'll cover the cost of return shipping and arrange a replacement or full refund.

8. Non-Returnable Items

For hygiene and safety reasons, certain items may not be eligible for return. Any such exclusions will be clearly noted on the product page. Sale or clearance items may also be final sale unless faulty.

9. Policy Updates

We may update this Return & Refund Policy from time to time to improve our service. The latest version will always be available on this page.

10. Contact Information

Laurent Sydney 📞 Phone: +61 3 4422 4602 ✉️ Email: support@laurentsydney.com

Support Hours Monday to Friday: 09:00 – 17:00 (AEST) Weekends: 11:00 – 16:00 (AEST)

We aim to respond to all inquiries within 24 hours.