Shipping Policy

At Laurent Sydney, we're committed to getting your order to you reliably and on time. Below is everything you need to know about how we ship your order.

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1. General Shipping Information

We currently ship throughout Australia. Shipping options, costs, and delivery times may vary depending on your location and the size and weight of your order.

2. Processing Time

Orders are typically processed within 1–2 business days (Monday to Friday), excluding weekends and public holidays. During peak seasons or promotional events, processing times may be slightly longer. We'll keep you informed of any delays.

3. Shipping Rates

Free Shipping — We offer free shipping on all orders, with no minimum purchase required.

4. Estimated Delivery Times

Here's what to expect once your order is processed:

Processing Time	1–2 business days (Mon–Fri)
Transit Time	5–8 business days (Mon–Fri)
Total Delivery Time	6–10 business days
Order Cutoff Time	6:00 PM AEST
Time Zone	AEST — Australian Eastern Standard Time (Sydney)

Please note: Delivery times are estimates and may be affected by carrier delays or weather conditions.

5. Shipping Restrictions

We do not ship to PO Box addresses or restricted areas. Certain items may be subject to shipping restrictions depending on carrier regulations.

6. Failed Delivery or Returned Packages

In the event of failed delivery attempts, incorrect address information, or undelivered packages, orders may be returned to us. We will contact you if this occurs and arrange a new shipment, which may incur additional shipping costs.

7. Lost or Damaged Packages

If your package is lost or damaged in transit, please contact us immediately at support@laurentsydney.com. We will work with the carrier to investigate and find a solution as quickly as possible.

8. Shipping Policy Updates

We may update our shipping policy from time to time to improve our service. The latest version will always be available on this page.

9. Contact Information

Laurent Sydney 📞 Phone: +61 3 4422 4602 ✉️ Email: support@laurentsydney.com

Support Hours Monday to Friday: 09:00 – 17:00 (AEST) Weekends: 11:00 – 16:00 (AEST)

We aim to respond to all inquiries within 24 hours.